Shipping Policy

Last updated: November 3, 2026

Supported shipping destinations

Standard service covers eligible United States delivery addresses. Checkout confirms exact availability. Contact service@maveroqn.com before using a PO box, APO/FPO address, territory or remote destination. If an unsupported order has been paid for, we will notify you and refund it.

Standard order timeline

For a standard order, allow an estimated 1–3 business days for preparation once payment is confirmed, followed by 7–12 business days in transit after dispatch. This gives an estimated total of 8–15 business days. Weekends and public holidays affecting preparation or carrier operations do not count as business days.

These estimates are not guarantees. A product requiring production, preorder handling or another materially different period must show that information before purchase; extra production time is not silently added to the standard schedule.

Shipping fees and import costs

Shipping services and fees are shown at checkout. Review the delivery charge, currency and total before approving payment. A free shipping offer applies only to orders meeting its published terms; this policy sets no permanent minimum-spend offer. Faster service is available only when actually offered with its price and estimate.

Taxes or duties collected by us are identified in the checkout summary where applicable. Cross-border shipments can also attract lawful import charges not collected there. Ask us before ordering if the treatment of those charges is unclear. Known customer-payable import charges must be disclosed before purchase, and an undisclosed charge cannot transfer our legal obligations to you.

Dispatch origin and separate packages

Our company is registered in China. Preparation may be performed by our business or fulfillment partners, including facilities in China, depending on inventory and destination. A United States delivery destination is not a representation of United States warehouse dispatch.

An order may be divided into parcels. Available tracking is supplied for each parcel, and no additional delivery charge is created by splitting an order unless agreed before purchase.

Tracking your parcel and correcting an address

A dispatch email provides tracking details. An initial scan can take approximately 1–3 business days. Contact us with the order number if the link fails, tracking is missing or progress stops for an extended period.

Please check the delivery address when ordering. We will try to correct it before dispatch without an amendment fee. Interception afterwards is not guaranteed. If an address error leads to a returned parcel, reasonable actual redelivery costs will be explained and agreed before charging. Mandatory refund rights remain unaffected.

Help when a delivery does not go as expected

If we cannot dispatch within the promised period, we will communicate a revised estimate and applicable cancellation and refund options. We will obtain delay consent where required and cancel and refund an unshipped order if legally required consent is not obtained.

Weather, customs checks and carrier interruptions may affect transit. Contact support for a lost, damaged or delivered-but-not-received parcel. We review the circumstances with the carrier and provide an appropriate replacement or refund where required. A delivery scan is evidence to consider, not an automatic refusal of assistance.

The usual refund processing period is 5–10 business days as described in the Return Policy. Any shorter mandatory deadline for cancellation or non-delivery takes priority.

Maveroqn is operated by Xiamen Yifan Fengshun Network Technology Co., Ltd.

Registered business address: Sub-unit 11, Room 201, No. 9 Fanghu West 2nd Road, Huli District, Xiamen, Fujian Province, China.

Email: service@maveroqn.com

Telephone: +852 6048 3833