Return Policy
Last updated: November 3, 2026
Starting the return process
For an eligible change-of-mind return, send a request to service@maveroqn.com within 30 calendar days after delivery. Include the order number, identify the item and explain the reason. Photographs can help with a concern about an item’s condition but are not required for every ordinary return.
Once return instructions are supplied, dispatch the approved return within 14 calendar days unless we agree otherwise. A request made within the original window will not become invalid solely because our response is delayed.
Eligible items and return conditions
For a voluntary change-of-mind return, goods should be unused, unworn and complete, including tags, accessories and original packaging where reasonably available. Pack the item securely. Reasonable examination allowed by law does not automatically remove a statutory withdrawal right.
A lawful exclusion for personalized goods, perishables or unsealed hygiene-sensitive products applies to discretionary returns only where clearly disclosed before purchase. A discount alone does not remove return rights. Gift cards, if offered, follow their disclosed conditions and mandatory refund rules. None of these exclusions prevents remedies for damaged, defective, incorrect or materially misdescribed goods.
Return destinations and postage
Please obtain the assigned destination before posting. Our registered business address is not the default return warehouse, and a parcel's sender address may not accept returns. Approved returns may need to be sent to China. Ask us before buying if you need an estimate of cross-border postage.
Customers pay change-of-mind return postage and any other lawful return-related charge disclosed before purchase. We recommend tracking and proof of posting. When goods arrive damaged, defective, incorrect or materially different from their description, we cover necessary remedy costs. If return is required, we will arrange a prepaid service or reasonable agreed postage reimbursement as appropriate.
A missing authorization reference does not eliminate statutory rights. We will reasonably help identify an otherwise valid return.
Damaged goods, wrong items and nonreceipt
Please report visible damage or a wrong item promptly, ideally within 7 calendar days, so evidence can be preserved. This is not a shorter legal claim deadline. We assess reasonable evidence and arrange an appropriate repair, replacement or refund as required.
For a missing parcel, contact support for a carrier investigation. We do not assign every transit risk to you at dispatch or dismiss nonreceipt solely because tracking says “Delivered”.
Refund amounts and processing
We do not impose a restocking fee. Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or earlier where required by law. Any proposed lawful deduction must be explained and supported individually, including documented diminished value where permitted. Deductions do not apply automatically.
Original outbound shipping is generally not refunded for discretionary change-of-mind returns unless required by law. When we are responsible for the issue, applicable delivery charges are reimbursed as required. Where statutory withdrawal covers an entire order, legally required basic outbound shipping is refunded; optional upgrades need not be reimbursed beyond that amount.
If no physical return is needed, the applicable period begins at the relevant cancellation or remedy confirmation. Payment providers may take additional time to display an issued refund. Ask for its reference if the provider's stated posting period has passed.
Cancelling an order or arranging an exchange
Cancellation before dispatch is accepted without a cancellation fee. Send your request promptly. An accepted pre-dispatch cancellation is refunded within 5–10 business days, with any shorter legal deadline taking priority. After dispatch, the return process and statutory cancellation rights remain available.
Contact us to discuss an exchange. A return and new order may be needed. Any additional charge requires your agreement.
This voluntary policy does not replace mandatory guarantees, withdrawal rights or more favorable legal deadlines and cost allocations. Any lawful limit on withholding a withdrawal refund pending return or proof of posting also applies.
Maveroqn is operated by Xiamen Yifan Fengshun Network Technology Co., Ltd.
Registered business address: Sub-unit 11, Room 201, No. 9 Fanghu West 2nd Road, Huli District, Xiamen, Fujian Province, China.
Email: service@maveroqn.com
Telephone: +852 6048 3833