FAQ
Last updated: October 30, 2026
Who operates Maveroqm
Purchases through Maveroqm are made from Chongqing Dongzhihao Network Technology Co., Ltd., the store's operator. The registered business address, email and telephone are listed below.
Can I receive an order at my address
Standard service covers eligible United States addresses. Enter the exact destination at checkout to view availability. Ask support before ordering to a PO box, military address, territory or remote area.
What delivery estimate should I use
Standard processing normally requires 1–3 business days following payment confirmation. Transit after dispatch is estimated at 7–12 business days, giving an overall standard estimate of 8–15 business days. Weekends and relevant public holidays are excluded. Materially different product schedules must be disclosed before purchase. Estimated dates are not guarantees.
How are shipping charges shown
Review the charge displayed at checkout before paying. A free delivery promotion applies only under its stated conditions. This FAQ does not create a permanent free shipping threshold.
Where do orders ship from
No general United States dispatch promise is made. We or fulfillment partners may prepare parcels from facilities including those in China. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
How do I pay and track my purchase
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
Can an order be changed or cancelled
Contact us immediately. Before dispatch, cancellation is accepted without a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
How long is the return request window
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
When do you issue approved refunds
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. No restocking fee applies.
How can I resolve a delivery concern
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
Who handles privacy enquiries
Email service@maveroqm.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Where a preference tool is displayed, it can also be used to manage the optional categories covered by that tool.
Maveroqm is operated by Chongqing Dongzhihao Network Technology Co., Ltd.
Registered business address: Unit 17-18, Building 2, No. 16 Guanyinqiao Pedestrian Street, Guanyinqiao Subdistrict, Jiangbei District, Chongqing, China.
Email: service@maveroqm.com
Telephone: +852 9826 5834